FAQS – Vision Geek

General

What are your terms & conditions?

You can view our full terms and conditions here.

What is your privacy policy?

You can view our full privacy policy here.

Are my card details saved on our database?

Your credit or debit card details are not kept on file by Vision Geek

We process payments using a trusted and highly secure payment service provider such as Barclaycard & PayPal

How do I close my account?

Please get in touch with our helpful customer care team if you ever want to close your Vision Geek account for any reason.

How do i contact Vision Geek

Customer service and general queries can be sent to: cs@visiongeek.co.uk

Ordering & Delivery

Which payment methods do you accept?

You can use all major credit or debit cards through our Barclaycard & PayPal secured checkout to pay for your order. This includes: Visa, Visa Electron, Mastercard, Maestro and American Express. In addition, we also accept payments through PayPal.

Can I modify or cancel my order?

To cancel or amend your order, please contact us via email at cs@visiongeek.co.uk You’ll be able to cancel or amend your order up until the point of dispatch. However, after we’ve dispatched the items no changes can be made to your order.

Successful cancellations will be refunded within 3-5 working days.

If your items have already been dispatched and a cancellation is not possible, you’ll be able to exchange your order or request a refund as soon as it arrives.

What delivery options are available to me?

Click Here for a full list of our delivery options and further information.

When will you dispatch my order?

95% of orders are dispatched on the same day, provided your order is placed before 11:59pm using our standard delivery service.

Unfortunately, some of our toric and multifocal contact lenses, the specifications are so particular that we cannot stock every prescription in-house. Therefore, we require 2-3 working days to order them in, after which they’ll be dispatched upon arrival.

Proclear Multifocal Toric and Proclear Toric XR are high prescription contact lenses, which take approximately 10-15 working days to order in.

Where is my order?

If you haven’t received your order within the delivery service you selected, then please check your account information. If the address and phone number you’ve provided are accurate, please contact us.

You can email us at cs@visiongeek.co.uk and we’ll get back to you as soon as possible.

Are your tied to a direct debit/subscription service?

Vision Geek does not provide a contact lens direct debit/subscription scheme. You can manually place your order as and when you need.

Contact Lenses

Are your contact lenses genuine?

Many individuals believe that purchasing contact lenses online entails purchasing a fake or unsafe product. The contact lenses we carry are actually the exact same ones your optician would sell you. Established producers like Johnson & Johnson, Alcon, and Bausch & Lomb are represented in our wide selection of stock items, ensuring that we only sell genuine goods.

Can I try different branded contact lenses?

Only with your optician's permission may you experiment with a different brand of contact lenses. You will need the assistance of an optician to determine whether or not contact lenses are right for your eyes because they come in a wide variety of sizes and materials today. Consult your optician to locate a contact lens that would be more suitable for you if you have been using the same brand of contacts for a while or are dissatisfied with your present brand.

Can my contact lenses get stuck in the back of my eyes?

The likelihood of a contact lens becoming stuck behind your eye is quite slim.

The conjunctiva is a thin layer of wet tissue that covers the surface of the eyelid. In the back of the eyelid, the conjunctiva folds back and covers the white portion of the eyeball. It is impossible for anything to become caught behind the eye due to the positioning of the conjunctiva from the eyelids to the eyeball.

How long can I wear my contact lenses?

The length of time you can wear your lenses depends on the type of lenses you choose to wear and your eyes’ tolerance to them.

Typically, contact lenses are either worn and disposed of daily, or removed, cleaned and stored in solution every night for up to two weeks or a month. Some contact lenses also provide the option of continuous wear, these are called extended wear contact lenses that you can wear day and night for a set period of time. To find out which lenses are suited to your eyes, it is highly advisable to speak to your optician, although do remember that you can order your lenses online after you’ve been prescribed them.

How to get a copy of my contact lens prescription?

When you get an eye exam, the optician will give you a duplicate of your glasses. You are entitled to get a written copy of your prescription, which you may then use to order your prescription glasses from any retailer. Simply ask your optician to write out your prescription again if you ever need a duplicate. Some eye doctors won't offer it to you over the phone and will insist that you come in for an appointment.

Refunds & Returns

I've been sent the wrong product(s)

If you’ve been sent the wrong items, please email us on cs@visiongeek.co.uk, Please remember to include your order number in the body of the email, this will help us deal with your query a lot quicker, and we will be able to send the correct items to you right away.

My order was damaged in transit

If you’re product(s) arrived damaged then please email us on cs@visiongeek.co.uk, Please remember to include your order number in the body of the email, this will help us deal with your query a lot quicker.

My contact lens prescription has changed, can I exchange my lenses?

If your prescription has changed, you may swap your lenses within a year after purchase. The product must be unopened must be returned in their original packaging.

Please print your free returns label from your account by selecting the "Returns" button under "My Orders" if you need to make a return. Attach the label on the box, write a message explaining why you are returning it, and bring it to a post office or a Royal Mail delivery office.

Please be aware that we highly advise you to keep your returns receipt safe since we could need it as evidence of postage if something goes wrong.

Please see our Returns and Refunds Policy for more details.

How long will my refund take?

Once your return has been accepted then the refunded payment will take 3-5 working days to show up in your account.

What is your return policy?

For information on returns, please read our Returns Policy.